How can you complain to the ombudsman?

How to submit a complaint

The petition and the Commissioner's proceedings are free of charge. The complaint can be submitted both orally and in writing (also via e-mail or through the dedicated platform on our website). Please, enclose the copies of the available documents relevant to the inquiry. If you want to submit a complaint via e-mail, please use

panasz@ajbh.hu

which is the e-mail address exclusively reserved for this purpose.

Please, note that complaints submitted via e-mail shall be handled in compliance with the general rules of administration. Please, indicate your permanent address and your postal address in your petition to help us handle your petition on the merit. In the absence of these, your complaint via e-mail will not be handled on the merit. If the person filing the petition so requests, the Commissioner for Fundamental Rights will not reveal his or her identity.

Postal address: 

Alapvető Jogok Biztosának Hivatala

1387 Budapest, PO Box 40

Should you make a complaint personally, please make an appointment.

In order to make an appointment, call 06-1-475-71-00, or make an appointment electronically. 

Opening hours of the Commissioner's Complaints Office:

Monday:   8:00 a.m. – 16:00 p.m.  (on appointment: 16:00 p.m. – 18:00 p.m.)

Tuesday – Thursday:   8:00 a.m. – 16:00 p.m.

Friday:   8:00 a.m. – 12:00 p. m.

Address of the Complaints Office: 1055 Budapest, Falk Miksa utca 9-11. >> map<<

Phone of the Complaints Office: (+36) (1) 475-7129, (+36) (1) 475-7100

Important

•    The 30-day administrative time limit does not apply to the proceedings of the Commissioner for Fundamental Rights.

 •    In conducting his or her proceedings, the Commissioner for Fundamental Rights shall be independent, subordinated only to the acts of the law. If, on the basis of an inquiry, the Commissioner for Fundamental Rights comes to the conclusion that the impropriety in relation to a fundamental right does exist, in order to redress it, he or she may address a recommendation to the authority or the supervisory organ of the authority subject to inquiry.

•    No one shall suffer a disadvantage for turning to the Commissioner for Fundamental Rights.